Article 1 - Duration of stay :
The customer signing the contract concluded for a fixed period may not under any circumstances claim any right to remain in the premises.
Article 2 - conclusion of contract :
The on-line reservation becomes effective once the customer has guaranteed it by credit card valid on the date of the beginning of the stay.
Article 3 - Cancellation modification by the customer:
CONDITIONS OF MODIFICATION
In the event of subsequent modification of the initial reservation by the customer, processing fees will be charged on the following basis, whether the reservation is made by telephone on the Internetâ¯:
- Change of dates / place of stayâ¯:
Date of change
Amount withheld per booking
More than 60 days before the start of your stay
20€ change fee
59 to 31 days before start of stay
10% of holiday price
30 to 16 days before start of stay
15% of the price of the stay
From 15 days to the day before arrival
20% of the price of the stay
The rates applied for the new stay will be those in force on the date the change is requested.
No refunds will be made for shortened stays.
- Change of participant nameâ¯: €20 per change
- Increase in the number of participants in the stayâ¯: free of charge (the rates applied to these new participants will be those in force at the time of the addition).
- Addition of servicesâ¯: free of charge
- Cancellation of services: 20€ per service up to D-7, from D-7, see cancellation conditions below.
CANCELLATION
In accordance with article L 211-14 I of the French Tourism Code, customers have the right to cancel their stay at any time, subject to payment of cancellation fees as indicated in the schedule below:
CANCELLATION CHARGES DEDUCTED BY THE DISTRIBUTOR
Date of cancellation
Amount withheld per file
More than 60 days before start of stay
No cancellation fee
59 to 31 days before start of stay
30% of the price of the stay
30 to 16 days before start of stay
70% of the price of the stay
15 to 2 days before start of stay
100% of the price of the stay
The day before departure no-show on arrival, interruption of stay, early return
100% of cost of stay
Reimbursement if you subscribe to VAC'ASSUR: Reimbursement with the exception of administration fees, VAC'ASSUR any XPLORASSUR (Mutuaide Assistance) deductible.
Due to their specific nature, services with special rates such as those indicated as "non-cancellable, non-refundable" justify cancellation order modification fees of 100% of the total amount invoiced as soon as the file is booked.
Cancellation fees will always be those mentioned in the above schedule for all catalog products complementary services.
If the traveler can justify a previous guarantee for the risks covered by the insurance taken out, he has the possibility of cancelling this insurance free of charge within a period of fourteen (14) days as long as no guarantee has been implemented.
Article 4 - Arrival :
The customer is welcomed on the specified day from 5 pm earlier depending on availability. In case of late arrival, the customer must notify the owner.
Article 5 - Payment:
Payment to the owner by : Cash, credit card bank transfer.
Article 6 - Tourist tax :
The tourist tax is a local tax that the customer must pay to the manager, who then pays it to the Treasury.
Article 7 - Use of the premises :
The customer must respect the peaceful nature of the premises use them in accordance with their intended purpose. He/she undertakes to return the accommodation in good condition.
Article 8 - animals :
The contract specifies that the customer may not stay in the company of a domestic animal without the prior agreement of the manager. Should the customer fail to comply with this clause, the owner may refuse to accept the animals. This refusal can in no way be considered as a modification breach of contract on the owner's initiative, so that in the event of the customer's departure, the price corresponding to the cost of the accommodation remains with the manager.
Article 9- capacity :
The contract is drawn up for a specific number of people. If the number of guests exceeds this number, the owner is entitled to refuse additional guests. This refusal can in no way be considered as a modification breach of contract on the owner's initiative, so that in the event of the departure of a number of guests greater than those refused, the price corresponding to the cost of the accommodation remains with the owner.
Article 10 - Insurance :
The customer is responsible for all damage caused by his her own fault, should therefore check whether his her main home insurance policy includes the holiday extension (vacation rental). The hirer certifies that he/she is covered by civil liability insurance covering his/her own liability that of any persons accompanying him/her.
Article 11 - Disputes :
In order to avoid any inconvenience for the duration of the stay trip, in accordance with article L211-16 II of the French Tourism Code, the customer must inform the distributor as soon as possible of any non-conformity noted during the performance of a travel service included in the package tour contract. Failure to do so may affect the amount of the discount any damages due.
If a dispute cannot be settled on site, the complaint must be sent to TSV, 19 Place Tolozan, 69001 LYON, accompanied by all original supporting documents, BY REGISTERED MAIL as soon as the customer returns. Insofar as the sales contract signed is individual, any complaint must be individual not collective. The response time may vary depending on the length of the investigation with the service providers. After contacting the agency's customer service department, failing a satisfactory response within 1 month, the customer may refer the matter to the Centre de Médiation et d'Arbitrage de Paris (Paris Mediation Arbitration Centre), whose contact details are as follows: CMAP - 39 Avenue Franklin D. Roosevelt - 75008 PARIS. You will also find all the necessary information on the website: www.cmap.fr